This privacy policy explains how London and Kent Electrical Limited (“we”, “us”, “our”), trading as Your Electrics (yourelectrics.co.uk), collects, uses, stores and protects your personal information when you visit our website, place an order or otherwise interact with us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller responsible for your personal information is:
London and Kent Electrical Limited
369 Woolwich Road, London, SE7 7AJ
Email: info@yourelectrics.com
Phone: 0330 053 4030
2. What Information We Collect
We may collect and process the following personal information:
Your name, email address, postal address, telephone number, company name (for trade/B2B accounts), and payment information when you place an order, create an account, or contact us.
Your IP address, browser type and version, operating system, referral source, pages visited, time spent on pages, and other usage data collected through cookies and similar technologies.
Details of products you have purchased from us, order history, delivery addresses, and payment records.
3. How We Use Your Information
We use your personal information for the following purposes and legal bases:
To process and fulfil your orders, manage your account, arrange delivery, process returns and refunds, and communicate with you about your orders.
To comply with tax, accounting, and other legal requirements, and to prevent fraud.
To improve our website and services, analyse how our website is used, administer and protect our business, and manage our relationship with trade and B2B customers.
Where you have opted in, to send you marketing communications. You can withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.
4. Sharing Your Information
We may share your personal information with the following third parties where necessary:
- Delivery and courier services — to fulfil your orders
- Payment processors — to securely process your payments
- IT and hosting providers — who support our website and systems
- Professional advisers — including accountants and legal advisers
- HMRC and other regulatory authorities — where required by law
We do not sell your personal data to third parties. Where we share data with third-party service providers, we ensure appropriate contracts and safeguards are in place.
5. Cookies
Our website uses cookies to distinguish you from other users, provide a good browsing experience, and improve our site. Cookies are small text files placed on your device.
Shopping basket, login, and site functionality
Understanding how visitors use our site
Remembering your preferences
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Data Retention
Order & transaction records (tax/accounting obligations)
Account info retained while active, plus a reasonable period after
Marketing preferences retained until you withdraw consent
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Request a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data where there is no compelling reason to keep it
Ask us to suspend processing in certain circumstances
Request your data in a structured, commonly used format
Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, please contact us at info@yourelectrics.com. We will respond within one month. There is no fee unless the request is manifestly unfounded or excessive.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
All data transmitted between your browser and our servers is encrypted
Transactions processed through PCI-compliant payment providers
9. International Transfers
We primarily store and process your data within the United Kingdom. Where any data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK data protection law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.
11. Children
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
14. Contact Us
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:
London and Kent Electrical Limited
369 Woolwich Road, London, SE7 7AJ
Email: info@yourelectrics.com
Phone: 0330 053 4030
This policy was last updated in February 2026.